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Frequently Asked Questions

Property and Contingency

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MAPFRE Contact Center is available 24 hours a day, 7 days a week. You can reach us at 787-250-5214 (metro area) and 1-888-835-3634 (toll free) or email us

Our main office and branches` hours are Monday through Friday from 8:15 am until 4:45 pm, call us at 787-250-6500 or visit us.

For branches locations click here.

You may go through the rest of our Frequently Asked Questions and our webpage for information on products and services offered for you and your business. To buy an insurance policy you may quote through our self-service options here, call our or visit our nearest branch office, call Televentas at 787-250-5215, or contact your authorized representative or producer.

Obtain a claim number when reporting a loss to a Compulsory Liability Insurance, Private Auto, Commercial Auto, Multiplan and Dwelling policies. You may also notify losses of other business lines under the Other Products icon. You will receive a confirmation number and a Service Representative will contact and provide you with a claim number.

Click on the following link to report a claim: claim

Quote these products online, here is the information you need you to provide:
  • Private Auto, Liability, Road Assistance, and Extended Warranty – vehicle’s make, model, and year. For extended warranties, mileage and date of original registration on the vehicle’s license.
  • Segurviaje (travel)– Departure and return travel dates, name and date of birth of passengers.
  • Dwelling – Physical address of the property, construction type, occupancy and property value.

Get a quote here, call the nearest branch office or call Televentas at 787-250-5215.

Request the changes calling MAPFRE Contact Center at 787-250-5214 (metro area) and 1-888-835-3634 (toll free) or via fax at 787-772-8409. You may visit one of our branch offices located throughout the island. You can also do it through your authorized representative, producer or general agency. For the change to be effective you must receive a confirmation from MAPFRE to your postal address or via email.  If the change leads to additional premium it must be paid to enter into force.

Once you become a registered customer on our Insured Portal through our mobile app MIS SEGUROS or our webpage you may automatically change your mailing address, mobile phone number and email on your user account.

Each of your policies has a registered address for all communications, policy copy, renewals, notifications, invoices, etc. If you want to check the address on any of your policies you must select each one individually under View my Policies, Active Contracts. Once a policy is selected you are able to see the current address. Go to Online Services and Change Postal Address. Enter the new address and confirm. Form that moment on all written communication for the policy will be sent to the new address.

You may also call MAPFRE Contact Center at 787-250-5214(metro area) and 1-888-835-3634 (toll free) and a Service Representative will assist you.

Register on our insured Portal through our mobile app MIS SEGUROS or webpage  and you can check your policies insured risks, coverages and limits.  For a copy call MAPFRE Contact Center 787-250-5214(metro area) and 1-888-835-3634 (toll free), via fax at 787-772-8409, visit one of our offices conveniently located around the island or directly with your authorized representative, producer, or general agency.

Register on our Insured Portal through our mobile app MIS SEGUROS or webpage  and you will have immediate access to your policy’s information, effectiveness, endorsements, claims, etc. You may call MAPFRE Contact Center at 787-250-5214(metro area) and 1-888-835-3634 (toll free) 24 hours, 7 days a week and a Service Representative will assist you.

MAPFRE will mail the voucher 60 prior to the expiration date of your vehicle registration permit if your policy has been paid in full and you could also find it on the Documents section of your policy on the Insured Portal. If you didn’t get yours, please call MAPFRE Contact Center at 787-250-5214 (metro area), 1-888-835-3634 (toll free), 24 hours, 7days a week or visit one our branches to request it.

Our branch offices are conveniently located throughout the Island, click here to find the nearest branch.

If you didn’t use the voucher for the renewal of your vehicle's permit, you can request reimbursement sending a copy of the vehicles registration license marked as paid along with the Compulsory Liability Insurance Selection Form, your policy number, phone and mailing address via fax at 787-772-8409, mail to PO Box 70333, San Juan, PR, 00936-8333 or visiting one of our branches conveniently located throughout the Island.
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