Roadside Car Assistance Insurance
Coverages
For just $39 a year for the first vehicle and $25 a year for the others, we place at your disposal 24 hours a day the most complete Roadside Car Assistance services:
- Vehicle towing (up to $200 per occurrence).
- Vehicle extraction (up to $125 per occurrence).
- Transportation to one’s home.
- Locksmith.
- Fuel delivery.
- Vehicle ignition using “jumper-cables”.
- Tire changes, etc.
More FAQ about Roadside Assistance
How can I request the Roadside Assistance service?
To request MAPFRE’s Roadside Assistance service, you just have to call our MAPFRE Contact Center at 787-250-5214 if you are in the metro area or 1-888-835-3634 on the island. These numbers of the MAPFRE Contact Center are available 24 hours a day, 7 days a week.
What does roadside assistance cover?
Roadside assistance provides assistance service for both the vehicle and the people. MAPFRE immediately provides the insured with the necessary means to continue their trip, that is, transfer by alternative means of transport to their residence, towing the vehicle in case of breakdown or accident, locksmith service in case the keys are left inside the vehicle and not being able to open it, start the vehicle in case of battery depletion, tire change and fuel delivery.
How much does roadside assistance cost?
You can have immediate roadside assistance for only $39 per year for the first insured vehicle and a price of $25 per year for the following, to be able to benefit from free services such as locksmith or tire change every day, 24 hours a day.
How do I request a reimbursement for Roadside Assistance?
If you contracted any of the services on your own but had purchased the cover for your vehicle with MAPFRE, you can request a refund. Have the bill or receipt for the service and prepare a letter explaining what happened. Call the MAPFRE Contact Center and indicate you want to request a refund for Roadside Assistance services that you did not coordinate or received from MAPFRE. They will create a claim, guide you to provide the documents, and assign an adjuster to evaluate the case. This will indicate if it corresponds and the approved amount.
Remember that it will be subject to the same terms and conditions as if it were provided by MAPFRE.
Benefits and Advantages
Your MAPFRE Insurance policy includes a wide range of interesting advantages for you and your vehicle:
Telephone office
All policyholders have access to the most modern telephone office in Puerto Rico. It is a specialized service that meets the needs of our customers.
Claims Offices
We have Claims Offices to offer you the best attention throughout Puerto Rico. You can find us in San Juan, Bayamón, Caguas, Mayagüez, Ponce and Arecibo.
Adjustment Center
We have the most modern and complete Adjustment Center, CETRAMES, in San Juan. At CETRAMES you will find the best professionals exclusively dedicated to solve automobile claims as quickly as possible.
Workshop Network
We have a wide network of metal and paint workshops throughout the island that guarantee the quality of the repairs and the fulfilment of the legal requirements.
Your Road Car Assistance Insurance also offers you:
Benefits of coverages concerning the vehicle
We will cover the towing of the automobile, tire change, car ignition using “jumper-cables”, locksmith services and gas delivery. We also cover the automobile extraction (up to $125 per occurrence).
General Conditions
With this insurance you have access to a wide range of services for you and your automobile.
The General Conditions of any insurance are aimed at detailing the terms of coverages and their content.
- You can expand your compulsory insurance with the Roadside Assistance policy. This service places at your disposal you the most complete assistance for you and your automobile.
- In case of an accident, you can report your claim through the telephone service MAPFRE Contact Center at 787-250-5214.
Recommendations for use
MAPFRE recommends their customers, in order to receive benefits of all the guarantees of the policy, to consider some relevant aspects before and after contracting the policy:
To purchase your Auto insurance:
- Read carefully the statements and the special provisions of each coverage.
To receive benefits from your Auto insurance:
- This policy only takes effect if you have paid the premium.
- In case of an accident, the insured is obliged to use the means at its disposal to mitigate the consequences of it. Breach of this duty will entitle us to reduce its services in an appropriate proportion.
- In case of an accident you must co-operate with us fully.
- In case of an accident, you must send us every information about the event in your possession without delay.
- To process your claim, in case of an accident involving your vehicle, you should have the following information: policy number, name of the policyholder and location of the vehicle.
- The insured must reimburse the amount advanced for a bail bond to secure provisional release within three months.
- We will refund the amount of the calls made by the insured to notify an accident.
Requirements and restrictions
This policy has certain requirements that shall be evaluated by the customer. It is very important to consider them in order to decide which insurance policy satisfies better the policyholder needs.
- For purposes of this policy, MAPFRE considers that the insured car corresponds to the vehicle that appears on the statements. In addition, the vehicle must not be used for public transport of persons or goods.
- Your vehicle must have a total weight of less than 7,700 pounds.
The following restrictions apply to the policy:
- We will not provide liability coverage to any person intentionally causing damages to property.
- Coverage is not provided for damages caused by rebellion or riot.
- Coverage is not provided for damages caused by nuclear radiation.
- Roadside assistance will not include events caused by floods, earthquakes, volcanic eruptions or atypical cyclonic storms.
- We will not cover liability of the policyholder arising from the use of the car to compete in any race or speed contest.
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